How are life insurers tackling business transformation?

As customer demands and expectations heighten, life insurers recognize the need to tackle transformation within their business. So in their efforts not to fall behind in today’s fast-changing marketplace, life insurers plan to more than triple their technology investment over the next five years, according to Milliman Life Technology Solutions’ survey of 100 executive-level respondents at life insurance firms across the US, the UK, and the rest of Europe. But to really tackle transformation, the survey found that life insurers must overcome the challenges they face such as IT complexity, the cost of technology and competing priorities.


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